Privacy Policy
1. Introduction
Espectra LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our CRM and AI services.
2. Information We Collect
We collect information that you provide directly to us, including:
Account Information: Name, email address, password, and billing details when you register for our CRM.
Client Data: Any data you upload or integrate into the CRM system.
Communication Data: Information provided when you interact with our AI chatbots or customer support.
Technical Data: IP addresses, browser types, and usage patterns collected via cookies to improve our platform's performance.
3. How We Use Your Information
We use the collected data to:
Provide, operate, and maintain our SaaS and AI services.
Process transactions and manage your subscription.
Improve our AI algorithms (anonymized data only).
Send technical notices, updates, and security alerts.
Comply with legal obligations.
4. AI and Data Processing
Our services utilize Artificial Intelligence to automate business processes.
Data Input: AI chatbots process the text and data provided during interactions to generate responses.
Training: We do not sell your personal data to third-party AI trainers. Any data used to improve our internal models is de-identified and aggregated.
Third-Party AI: We may use third-party API providers (such as OpenAI or Google) to power certain features. These providers are bound by confidentiality and security standards.
5. Data Storage and Security
Location: Your data may be stored on secure servers located in the United States and any other location given by our hosting provider.
Protection: We implement industry-standard encryption and security protocols to protect your data from unauthorized access or disclosure.
Retention: We retain your data only as long as necessary to provide our services or as required by law.
6. Sharing of Information
We do not sell your personal information. We may share data only with:
Service Providers: Third-party vendors who help us with hosting, payments, and analytics.
Legal Requirements: If required by law, subpoena, or to protect the rights and safety of our company and users.
7. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Request the correction or deletion of your data.
Opt-out of marketing communications.
Request a copy of your data in a portable format.
8. Cookies and Tracking
We use cookies to enhance your experience. You can instruct your browser to refuse all cookies, but some parts of our CRM may not function properly without them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Effective Date."
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
In Bolivia: (+591) 77032288 - Ciudad Comercio 195
In the US: (+1) (312) 296-3448 - 30 N Gould St Ste N, Sheridan, WY 82801